Track you customer engagement across any communication channel and platform such as website, mobile app, chat services, voice, social media, or any 3rd party services.
Gather data and drive customer profiling that always stays up to date with every customer engagement and interaction.
Understanding data is key – track and aggregate customer data to predict outcomes and behavior.
Take real time initiatives – enhance the customer experience by defining comprehensive actions. From proactively engaging to the customer or providing personalized information, CJDS optimizes the entire end to end engagement process.
CJDS is an open platform and integrates with nearly any contact center, CRM or customer engagement services.
Cisco build services that are secure and private, for Enterprise-grade protection and compliance. Cisco’s products and services are architected for data confidentiality, integrity, and high availability.